South County Dublin Leisure Services
Reimagining Data with Gladstone Reports
Find out how Gladstone Reports & Analytics has helped South County Dublin Leisure Services (SCDLS) reimagine how they use their data, enabling them to make informed decisions that enhance the customer journey and improve operations.
We spoke to Dermot Smith, Chief Executive, and Stephen Cunningham, Facility Manager, to find out why they made the decision to implement Gladstone Reports and what impact it's having on their centres.
Gladstone Reports helps us improve standards by being able to pinpoint our KPIs and goal setting. It's clear that our investment in Reporting will pay off.
Dermot Smith
Chief Executive
Gladstone Reports gives us the here & now. It has different levels of functionality & provides staff with real data information to make decisions.
Dermot Smith
Chief Executive
Challenge
The SCDLS team found the collation of information challenging, repetitive and time-consuming. Reporting was done on an ad hoc basis using tools such as Excel, allowing a limited insight into their operations.
They were searching for an integrated solution that would provide key business metrics and forecasts to help them make informed data-driven decisions that would improve their strategic planning. When they came across Gladstone's Reporting Solution, they were blown away by its capabilities.
Solution
Gladstone Reports & Analytics, gives operators the power to harness their untapped leisure data, allowing them to create intelligent and insightful reports by way of powerful visuals. Teamed up with Sisense, a leading business intelligence company, it offers a new world of analytics for leisure, as you've never seen it before.
SCDLS were looking for several different elements and found that Gladstone Reporting had the answer to all of them. Instantly linking up to their member database, they could now access data from every point of the Gladstone leisure management system. It was time to say goodbye to the reports that they’d been creating for years and hello to reporting and analytics that tell a story about their centres.
My strategic goal is to bring sites together. Gladstone Reports helps this happen at a push of a button.
Dermot Smith
Chief Executive
Transitioning to new software and solutions can be a challenging factor for any organisation – staff at SCDLS have been able to embrace the change with little resistance, finding instant answers to their data questions.
Stephen Cunningham
Facilities Manager
Why Choose Gladstone Reporting?
Operating within a public authority, SCDLS required a system that allowed them to report back to multiple stakeholders. Gladstone Reporting not only allows them to report internally but it also enables them to realign KPI’s and get the real data needed to make decisions.
Other benefits include: -
- Visuals front & centre, so they can see what’s happening in centres at a glance.
- Intelligent reporting.
- Dashboards for everyone, from personal trainers to board directors.
- Mobile access via the Sisense App.
Results & Improvements
SCDLC's strategic plan was to bring their two sites together and Gladstone Reporting has demonstrated a way to unite them, as they can now:
- Use comparative live data to make strategic decisions.
- Create visual reports and dashboards for numerous stakeholders at the touch of a button.
- Make predictions for the upcoming year using statistical data.
- Access a range of statistics that they couldn't before including age demographics, hourly attendance times, occupancy numbers, class attendance, cancellations and much more.
- Improve their goal setting, aligned with company KPIs.
- Enhance collaboration between their two sites.
- Make short, medium and long term predictions which allow them to improve standards for staff and members.
SCDLS operates and manages Clondalkin and Tallaght Leisure Centres on behalf of South Dublin County Council. There are over 2,700 members across its two sites who have access to a range of facilities including fitness studios, sports halls and swimming pools.
2,700 Members
2 Sites
Across South Dublin
We’re in the early stages of a new chapter for the company. Gladstone will play a major role in the operations of the centre as it does now. Gladstone Reporting will give us short, medium and long-term confidence in understanding what we’re currently doing and have done. This will lead us to the predictions going forward.
Dermot Smith
Chief Executive
Since we first opened our doors in both sites, over 15 years ago, Gladstone has been with us every step of the way. Gladstone’s capabilities of being able to cover many functions allow us to concentrate on other areas of managing our busy centres. Knowing we have the best in class, gives us great confidence and trust when pro-actively planning for the future.
Dermot Smith
Chief Executive
