“Switching to Gladstone has allowed activeNewham to benefit from efficiencies and become an extremely agile business responding quickly to what our customers need.”

“We are extremely happy with the simplicity to extract meaningful data to fulfil our reporting needs, we’re also aware that should something more specific crop up we also have access to complex data sets with the help of Gladstone Data Consulting Services .”

“Gladstone’s products, for online and self-service have completely changed the way our customers book classes. With a much lower reliance on telephone or face-to-face bookings, a huge amount of staff time has been freed up especially at front of house.”

“What appealed to us most about obtaining data insights is our ability to create custom reports to fit the unique needs of our business, as well as the option to pull real-time information when required, thereby removing the delay in providing figures that could affect a business decision.”

“We’ve seen both a dramatic boost in online transactions and a drastic drop-off in phone-call volume for bookings. Roughly 80% of class users now book online and through their mobile app. Given that we offer 50 classes a week, this has greatly reduced the workload of our customer service advisors, allowing them to concentrate on other more important tasks.”

“The project implementation process ran so smoothly it has given us the confidence to that we chose the right partner in Gladstone"