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Frequently Asked Questions
Read more about the Gladstone Cloud.
Visit the Products Enhancement page* to make suggestions to our road map.
Gladstone operates a Significant Interest Group (SIG) where product and industry insights are collaboratively discussed to influence future roadmap outcomes.
*While some of Gladstone's beloved consumer products like Connect, Join@Home, and Learn2 are no longer being enhanced with new features, they are still fully supported for bug fixes and security patches. However, our consumer facing development efforts are now concentrated on enhancing the Cloud SaaS products with the innovative Go platform.
Gladstone utilises DocuSign to digitally sign contracts to make it easier for everyone to track and manage digital signature securely. Read about DocuSign (official website).
Gladstone supports the industry open data initiative, a new Gladstone API is in development to support operators using the GladstoneGo platform - new requests to utilise the existing API against Gladstone Signature releases will be determined on a case by case basis.
Articles and Guides
Discover the insights from the Digital Futures 2023 3rd round consultation report. A remarkable 62 out of 102 surveys submitted were from Gladstone customers, surpassing the sector average by an impressive 5 points. Dive into the details and gain valuable knowledge. Read.
March 2023 - Successful Digital Partnering. Read.
Download our guide to the Gladstone Customer Portal.
A range of downloadable logos can be found here, if you cannot find what you are looking for email: Marketing@GladstoneSoftware.co.uk. Download a copy of our Brand Guidelines.
Our Gladstone Change Framework details how we manage our projects and how you'll be kept in the loop throughout your journey with us.
Our Gladstone Support Framework details how we manage support tickets and how you'll be kept in the loop throughout your journey with us.
Customers have the right to know our level of service, even when we fall short of our high standards - watch.
System Integration Partners
Verifone have extended the life of the VX range of devices through to 2026. Although these units can longer be purchased, support will be continued for those out in the field.
Verifone Vx820 & Vx680 – P2PE extension.
PCI-DSS, PCI-POI, PCI-PTS, PCI-P2PE
Verifone have extended the service and support of these devices through to April 2026 with a renewed accreditation of the P2PE certification. This update supersedes the statement previously released stating an April 2023 end date. Verifone will now continue support for swap outs*, the P2PE accreditation, plus any critical security updates through to April 2026.
All Gladstone supplied PEDs use Verifone PAYware Ocius.
PCI PTS level 4 or above is still the recommended version. However, the PCI counsel has not issued a mandate/notice for removal of level 3 devices from service. As such, you can continue using these PEDs until such notice is given. We would suggest checking with your acquirer to investigate any potential restrictions they may have chosen to adopt with these level 3 devices.
Verifone are currently impacted by the global shortage of chip sets caused by the pandemic, which has had an impact on global supply availability of the level 5 PED solution. Gladstone are working with Verifone to forecast and secure stock, and as such we are also working on a new range of Level 6 + PEDS to deploy & integrate.
Please contact your account manager to discuss future PED requirements.
*Please note that this is dependent on availability of spare parts.
Review P2PE Bulletin-03 V1.00 (July 11, 2022)
The Gladstone system works with GBG Group for data validation.
Gladstone works with the following payment service partners, primarily CardStream and Verifone for PEDs.
Additional foreign gateway fees are applicable contact a member of the team to learn more.
GladstonePay is the official method to collect both Direct Debits and recurring Card Payments (sometime referred to as RCP).
The Gladstone system also works with paygate for a number of payment services.
To explore our extensive network of new and existing partners, be sure to check out the Marketplace section on this website.
- Visit the Partner Marketplace to find a partner.
- Find out about partner offers currently available now.
- Join as a Gladstone Marketplace partner.
Yes, the Technogym Adaptor for the Cloud has replaced the multi-database Technogym Adaptor (no longer available).
The Cloud Adaptor is suitable for single database and Cloud customers. The Technogym Cloud Adaptor ensures that any members that buy a gym membership are immediately pushed into MyWellness and will receive an email to give them access to the MyWellness platform.
This forms part of a seamless onboarding process for new customers. As soon as the customer has access to MyWellness they can login and see their activity and access additional benefits.
Policies & Accessibility
Review the Quality Policy.
Review Terms of Use.
View or Download the Modern Slavery Statement. Appendix A.
View or Download the UK Supplier code of conduct.
Review the GladstoneGo (product) Accessibility Statement.
All our staff are trained to offer you the best possible customer service and will do their utmost to help you. If they need to involve their manager, they will do so to ensure the matter is resolved.
Step 1 - To resolve issues at the first point of contact
When you contact us with a problem or escalation our staff will attempt to resolve matters first hand with you. If the issue cannot be resolved through departmental managers or the chain of command, you have the option to initiate an official complaints process.
Step 2 - Formal complaint
Following Step 1, if your issue has not been resolved to your satisfaction, then you can raise the matter formally through our ISO Quality Manager who will undertake an independent internal review and aim to reach a resolution within 10 working days. To make an official complaint send a formal letter or email to the Gladstone Quality Manager complaints@gladstonesoftware.co.uk which will be monitored withing our ISO process framework.
Constellation (Canada) Tax Strategy. Jonas Software (part of Constellation software) 172 Statement.
View our Sustainability Board statement from Jonas.
Gladstone SaaS products utilise a Microsoft Azure datacentre. Gladstone has chosen the Microsoft Azure cloud platform as it can be up to 93 percent more energy efficient and up to 98 percent more carbon efficient than on-premises solutions. Learn more about the Sustainability of Microsoft Azure.
The Gladstone website is powered by AWS through HubSpot, a proud member of the EU Cloud Code of Conduct. HubSpot is dedicated to accelerating their climate commitment with a 2040 Net-Zero Carbon Pledge.
Gladstone places a strong emphasis on partnering with suppliers like HubSpot and Microsoft Azure, who share their commitment to environmental and sustainability practices.