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Gladstone AI Support provides intelligent, self-service assistance to help resolve common queries quickly. It complements our Support team by offering instant answers and guiding users to relevant help content.
You can access the AI Chatbot via the “Help”/ "Support Assistant" button located in the bottom-right corner of the page.
Self-service your support needs within the Knowledge Base
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Gladstone provides standard Helpdesk support for integrations that have been tested and verified against our integration standards. Different support arrangements apply to non-verified or materially changed integrations.
Policies that support trust.
Our Trust Centre explains how we protect the Gladstone Platform. These policies describe the commitments that underpin that approach.
Read our Privacy Policy online here. You can also download a copy of the Privacy Policy.
Last updated: October 2025
Review the GladstoneGo (product) Accessibility Statement.
View or Download the Modern Slavery Statement. Appendix A.
View or Download the UK Supplier code of conduct.
Last updated: 15th October 2025
Policies that support corporate governance.
Constellation (Canada) Tax Strategy. Jonas Software (part of Constellation software) 172 Statement.
View our Sustainability Board statement from Jonas.
Review the Quality Policy.
All our staff are trained to offer you the best possible customer service and will do their utmost to help you. If they need to involve their manager, they will do so to ensure the matter is resolved.
Step 1 - To resolve issues at the first point of contact
When you contact us with a problem or escalation our staff will attempt to resolve matters first hand with you. If the issue cannot be resolved through departmental managers or the chain of command, you have the option to initiate an official complaints process.
Step 2 - Formal complaint
Following Step 1, if your issue has not been resolved to your satisfaction, then you can raise the matter formally through our ISO Quality Manager who will undertake an independent internal review and aim to reach a resolution within 10 working days. To make an official complaint send a formal letter or email to the Gladstone Quality Manager complaints@gladstonesoftware.co.uk which will be monitored withing our ISO process framework.
Review the Gladstone License Terms and Conditions.
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Gladstone SaaS products utilise a Microsoft Azure datacentre. Gladstone has chosen the Microsoft Azure cloud platform as it can be up to 93 percent more energy efficient and up to 98 percent more carbon efficient than on-premises solutions. Learn more about the Sustainability of Microsoft Azure.
The Gladstone website is powered by AWS through HubSpot, a proud member of the EU Cloud Code of Conduct. HubSpot is dedicated to accelerating their climate commitment with a 2040 Net-Zero Carbon Pledge.
Gladstone places a strong emphasis on partnering with suppliers like HubSpot and Microsoft Azure, who share their commitment to environmental and sustainability practices.
Customer Resources
Read the latest case studies
Download Gladstone Future of Self-Service Research paper
View forthcoming events and webinars.
Missed something, view past recordings.
A range of downloadable logos can be found here, if you cannot find what you are looking for email: Marketing@GladstoneSoftware.co.uk.
Download a copy of our Brand Guidelines.
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