Find answers and general information quickly.
Frequently Asked Questions
The Gladstone Customer Portal is a private and dedicated resource for active Gladstone LMS customers. Use the customer portal to log tickets with our support team as well as review self-service articles, join discussions with like minded peers and suggest product development ideas which can be voted by the Gladstone community.
GladstoneGo is the next generation of the Gladstone platform, released for consumer Book and Join. Coming soon GladstoneGo for Operator. GoLearn replaces Learn2 for courses together with Gladstone reports powered by Sisense.*
The current version of the signature Gladstone platform was released in 2019, known as Threadneedle.
The previous version was the 2018 GDPR release; be aware that there are no further enhancements or bug fixes versions prior to the GDPR release.
* To run GladstoneGo platform solutions customers must be in a cloud environment.
Login into the Customer Portal and visit the 'Futures' discussion board, outline your idea for future development.
Using a open PDR discussion board allows all operators to up-vote on feature requests, in order that we can prioritise which enhancements will have the greatest impact across our customer base to focus our R&D effort where its needed most.
Gladstone operates a Significant Interest Group (SIG) where product and industry insights are collaboratively discussed to influence future roadmap outcomes.
Gladstone utilises DocuSign to digitally sign contracts to make it easier for everyone to track and manage digital signature securely. Read about DocuSign (official website).
Read more about the Gladstone Cloud.
Gladstone supports the industry open data initiative, a new Gladstone API is in development to support operators using the GladstoneGo platform - new requests to utilise the existing API against Gladstone Signature releases will be determined on a case by case basis.
Articles and Guides
A review of the digital maturity and digital effectiveness of the UK's fitness and leisure sector. Read.
Download our guide to the Gladstone Customer Portal.
Review the Quality Policy.
Download Terms of Sale (business)
Review the GladstoneGo (product) Accessibility Statement.
System Integration Partners
The Gladstone system works with GBG Group for data validation.
Gladstone works with the following payment service partners:-
Gladstone is currently working with dotmailer to update the API capabilities with enhanced functionality, in meantime the API is unsupported for new customers.
GladstonePay is the official method to collect both Direct Debits and Card Payments (sometime referred to as RCP).
The Gladstone system also works with paygate for a number of payment services.
- Visit the Partner Marketplace to find a partner.