Operations

Run every centre with confidence.

From reception and reporting to courses and communications, Gladstone helps your teams spend less time managing systems and more time delivering great customer experiences.

Website - Operations Man
Operations

Less administration.

Spend less time switching between systems and more time growing and supporting your membership. From prospecting and bookings to attendance, communications and reporting, everything works together through one connected platform. 

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Discover Centre Management 

Operations

Turn insight into action.

Your team already knows when members begin to disengage. Audience Builder makes it easy to identify those groups and reach them with relevant communications, without exporting spreadsheets or switching between systems.

Designed to help you

  • Reduce administration
  • Increase campaign relevance
  • Improve member retention
  • Keep communications in one platform
Audience Builder, building an communications group

Discover Audience Builder

Before Gladstone 100% of our class bookings went through reception. Now the vast majority, close to 90%, are made online by customers themselves.

Sport Wales - Transparent Background

Sport Wales

CYMRAEG 

Give customers the choice to access Gladstone in Welsh, all through the same connected platform.

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  Discover Join & Book

Operations

Stay in control.

Everything is managed from Go Operator, giving your team one place to configure memberships, activities, booking rules and communications across every site. Make changes quickly, maintain consistency giving your team the freedom to adapt memberships, activities and booking rules without specialist knowledge. 

Helping your team

  • Configure memberships and online joining
  • Manage activities, shared capacity and booking rules, with availability reflected automatically in online bookings
  • Run one site or many from a single operator login
  • Make operational changes quickly through one intuitive interface
Operations

Faster decisions

Live reporting gives your teams the confidence to act quickly, using real-time operational data instead of yesterday's reports.

 Discover Reporting.

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Reports that used to take us hours are now ready in moments.

High Life Highland

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Gladstone Reports helps us improve standards by pinpointing our KPIs and goal setting.

South County Dublin Leisure

South Dublin County Council

Operations

Make courses easier to manage

Give your teams the tools to manage courses from setup to delivery, with less administration and a better experience for everyone involved.

Explore Courses.

Fill more spaces

Make better use of course capacity and keep waitlists moving.

Cut course admin

Reduce the manual work behind bookings, attendance and course changes.

See what’s performing

Understand occupancy and course performance to make better decisions.

Connected Delivery

Keep schools, instructors and leisure teams working from the same up-to-date information.

Take the pressure out of school swimming

Bring pupil information into one centralised platform, replacing manual lists and giving your teams a safer, more connected way to manage school swimming.

Bringing it all together

One connected operation

Bring your centres, courses, programmes and data together, giving your teams the visibility and control they need to run efficient, connected leisure services.