Welcome to Gladstone Support

Gladstone AI Support provides intelligent, self-service assistance to help resolve common queries quickly. It complements our Support team by offering instant answers and guiding users to relevant help content.

You can access the AI Chatbot via the “Help” button located in the bottom-right corner of the page.

Gladstone Support operates during defined service hours. You can view our current support hours, including standard and extended coverage, on our dedicated Support Hours page.

Support response times depend on your support plan and the priority level of the issue logged. Each plan defines clear response targets and escalation processes to ensure issues are handled appropriately and efficiently.

Compare support plans. 

The quickest way to get help is to search the Gladstone Knowledge Base, where you’ll find step-by-step guides, FAQs and troubleshooting articles available 24/7.

If you can’t find what you need, you can log a ticket through our Support Portal to contact the Gladstone Support team directly.

The Gladstone Support Framework explains how our support services operate, including issue management, prioritisation, escalation processes and service delivery principles.

The Gladstone Customer Charter outlines our commitment to service standards, response times and communication. It explains what you can expect from our Support team and how we work in partnership with your organisation.

You can access approved software downloads, including hardware and peripheral device drivers, from our dedicated Software Downloads page.