Welcome to Gladstone Support

Gladstone AI Support provides intelligent, self-service assistance to help resolve common queries quickly. It complements our Support team by offering instant answers and guiding users to relevant help content.

You can access the AI Chatbot via the “Help”/ "Support Assistant" button located in the bottom-right corner of the page.

The quickest way to get help is to search the Gladstone Knowledge Base, where you’ll find step-by-step guides, FAQs and troubleshooting articles available 24/7.

If you can’t find what you need, you can log a ticket through our Support Portal to contact the Gladstone Support team directly.

Download our guide to the Gladstone Customer Portal. 

You can access approved software downloads, including hardware and peripheral device drivers, from our dedicated Software Downloads page.

Visit our Product Updates page to see the latest enhancements, improvements and platform releases. 

Gladstone offers tiered support plans designed to meet different operational requirements. Each plan clearly defines response times, service coverage and support levels, ensuring you receive the appropriate level of assistance for your organisation.

Gladstone Support operates during defined service hours. You can view our current support hours, including standard and extended coverage, on our dedicated Support Hours page.

Support response times depend on your support plan and the priority level of the issue logged. Each plan defines clear response targets and escalation processes to ensure issues are handled appropriately and efficiently.

Compare support plans. 

The Gladstone Support Framework explains how our support services operate, including issue management, prioritisation, escalation processes and service delivery principles.

The Gladstone Customer Charter outlines our commitment to service standards, response times and communication. It explains what you can expect from our Support team and how we work in partnership with your organisation.

Access our archived training for popular Gladstone products below. For the latest online and bespoke training programmes, please contact your Regional Sales Manager to discuss options through Gladstone Consultancy Services.

Please note: these archived courses are based on older versions of our products and some details may now be out of date or may not fully reflect our current versions of Gladstone360 and do not include the GladstoneGo offering.

• Gladstone360
• Plus2
• Business Process Manager (BPM)
• GMC - Management Console
• 360 Prospecting
• Learn2 (superseded by GoLearn)
• Gladstone360 Access
• MobilePro (MyFitApp)

Visit the Products Enhancement page to make suggestions to our road map.

Gladstone operates a Significant Interest Group (SIG) where product and industry insights are collaboratively discussed to influence future roadmap outcomes.

Gladstone provides standard Helpdesk support for integrations that have been tested and verified against our integration standards.

Different support arrangements apply to non-verified or materially changed integrations.

View verified partners.