Support that fits your needs
P1 = critical system-impacting issues.
Choose the support that fits your operation
Every organisation relies on Gladstone differently. Our support plans let you choose the right balance of day-to-day assistance, proactive guidance and ongoing optimisation, with the flexibility to evolve as your needs change.
What this means in practice
Each support plan reflects how closely Gladstone supports your operation as your use of the platform grows.
- Standard for dependable day-to-day support, including phone access for operational issues.
- Advanced adds proactive reviews, guidance and consultancy support to help reduce repeat issues and improve how you use Gladstone.
- Elite A strategic support partnership with dedicated success leadership, consultancy and ongoing optimisation.
When should I consider Advanced or Elite?
If Gladstone is central to your operation, Advanced and Elite provide a more proactive approach.
Elite includes a named Customer Success Lead who works with your team to coordinate support, consultancy and agreed success priorities.
Talk to us about your support plan
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FAQs
Gladstone offers three support plans designed to match the needs of different organisations.
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Standard provides dependable day-to-day support.
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Advanced adds proactive reviews, consultancy and guidance to help you continuously improve.
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Elite provides a strategic partnership with a named Customer Success Lead, helping coordinate support, consultancy and long-term success planning.
Every organisation relies on Gladstone differently.
Standard is ideal for organisations looking for dependable day-to-day support.
Advanced is suited to operators who want more proactive guidance, regular reviews and consultancy support.
Elite is designed for organisations where Gladstone is business critical and ongoing success planning is an important part of the relationship.
Yes.
As your organisation evolves, your support requirements may change too. Our team can help you review your current plan and discuss whether a different level of support would better meet your operational needs.
If Gladstone is critical to your day-to-day operation, you're seeing recurring issues, or you want more proactive guidance and optimisation, Advanced or Elite may be a better fit.
Elite includes a named Customer Success Lead who helps coordinate support, consultancy and continuous improvement, ensuring agreed priorities are delivered over time.
Our team will work with you to understand how your organisation uses Gladstone, your operational priorities and the level of support you're looking for before recommending the most appropriate support plan.
Yes.
Support plans can be reviewed as your organisation grows or your operational requirements change. Speak to your Account Manager or the Gladstone team to discuss the options available.
No.
Named Customer Success Leads are included with the Elite Support Plan, providing strategic guidance, regular success reviews and coordination between Support and Gladstone Consultancy Services.
If you're unsure which support plan is right for your organisation, we'd be happy to help.
Talk to the Gladstone team and we'll recommend the support plan that best fits your operational needs and long-term goals.