Get more from your Gladstone Platform.
Gladstone Consultancy Services helps you get the very best from your Gladstone software. For over 40 years we have worked alongside councils, universities, trusts and private operators to make leisure management easier, smarter and more impactful.
We know software on its own is never the full story. That is why our consultants bring both technical knowledge and real-world sector experience. We help you shape processes, build better journeys for customers and unlock more value from every feature in your system.
Proven results
Real improvements delivered across hundreds of operators.
Leisure specialists
Consultants with operational and sector experience.
Continuous improvement
Helping you get more from the platform as your organisation evolves.
Measurable impact
Reducing administration, improving customer journeys and supporting better decisions
How we can help
Every operator faces different challenges. Some need support with major projects, others want quick fixes that save time day-to-day. Gladstone Consultancy Services is designed to flex around those needs. Here are six ways our consultants can support you:
Plan and manage complex projects
From new facility launches to multi-site rollouts, we’ll help you set timelines, assign roles and guide your team from discovery to go-live.
Migrate from legacy platforms
Switching from Signature or another system? We’ll manage your data migration, reduce disruption and get your team working smoothly on Gladstone platform.
Integrate with third-party systems
Need to connect with finance software, CRMs or access control? We’ll support integration planning, API use and technical testing.
Streamline day-to-day operations
We review your current configuration, flag inefficiencies and fine-tune processes to save time, cut errors and improve member experiences.
Train and upskill your team
Extract insight from your data
We clean, structure and analyse your data so you can spot trends, build smarter reports and make evidence-based decisions faster.
“Since completing our Direct Debit Health Check with Gladstone, we’ve seen real improvements across the board. Our collection success rates are higher, member payments run more smoothly, and we have far more confidence in our financial setup. It’s reassuring to know our Direct Debit process is now fully supporting both our business performance and our members’ experience”.
Higher collection success
“We recently undertook an in-depth review of our system, which was over 15 years old. It let us fully understand how our processes and configuration have become outdated. The report then helped us justify a system rebuild which will enable the most efficient system set up and save our staff hours of administration time each month”.
Hours of administration saved
“We meet our Gladstone Consultant on a monthly basis to review our system queries and discuss our plans for future projects and sales promotions. These regular reviews help us use our system effectively, maintains our product knowledge and helps our customer journey to be as seamless and straightforward as possible”
Continuous improvement
Consultancy when you need it.
Whether you're planning a project, training new staff or improving an existing process, ServiceFlex gives you priority access to Gladstone expertise without raising a new purchase order every time.
Included with ServiceFlex:
- Flexible credits – Pre-paid consultancy time you can spend however you choose.
- Ideal for small tasks, top-up support, or continuous improvement work
- Priority scheduling – Jump the queue with advance booking for project work.
- Fixed pricing – Know exactly what you’re spending with locked-in annual rates.
- No-hassle delivery – One PO, one agreement, no bottlenecks.
ServiceFlex is flexible, transparent and ready when you are.
Delivering measurable results
Software is only part of the story. Great outcomes come from the right technology, the right people and the right expertise.
Ready to do more, with less friction?
With ServiceFlex, you get access to our brightest minds, without the paperwork headaches. Use credits to solve problems before they become blockers, and rely on a consultancy team that knows the leisure industry inside out.