The Desk That Does It All

Reception in leisure isn’t easy. We make it easier.

Your front-of-house team handles a lot. Questions, bookings, new members, forgotten passes, broken cards, late arrivals—and all before 9am.

Gladstone360 brings everything together in one fast, clean, connected workspace. Less toggling. More doing.

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All in One

One Screen. Every Task.

Gladstone360 gives your team a single view of each customer—across bookings, memberships, payments, and access. So they can:

  • Check people in (with or without cards)
  • Take payments or freeze accounts
  • Book activities or edit timetables
  • Update personal info or memberships
  • Issue guest passes
  • Monitor access control live
  • Record and manage member prospects

All from one intuitive interface. Built for speed and clarity.

 

One Screen. Every Task - 360 page
Bury Leisure - App - Website - QR Code Screenshot
App Magic

Pair With the Go App

When customers use the Go App to manage their bookings, memberships, and check-ins, your reception team gets time back.

  • Fewer queues
  • Fewer forgotten cards
  • Smoother access via QR or mobile pass
  • Fewer desk-based queries

The better the self-service, the lighter the load at the desk.

Your Way

Configured for Every Centre

No two leisure centres run the same—and your front-of-house shouldn’t be one-size-fits-all.

Gladstone360’s Point of Sale is configurable per site, letting you tailor available services, prices, and workflows to match your team’s day-to-day reality. It’s fast, flexible, and fully integrated with the rest of your platform.

360 POS on pc screen
Illustration of solutions on a tablet and mobile device
Concierge Approach

Go Beyond the Desk

Gladstone360 and Centre Management works on tablets too, so your team can break free from the front desk.

Use it to greet customers in the queue, walk the gym floor, support events, or run open days. Anywhere your team needs to be, 360 goes with them—turning reception staff into mobile concierges.

No Queues

Connected Access Control

Reception staff shouldn’t be gatekeepers—they should be enablers.

Gladstone360 links directly to your integrated Access Control system, giving real-time insight into who’s coming and going. Staff can override gates, track trends, and support users with entry issues in seconds.

 

Gladstone360 picture access entry on laptop
Heart of every Reception - webpage
Heart of every Reception - webpage

Platform Integrated

Gladstone360 sits at the heart of your centre's digital setup, fully integrated with Go:

  • Connects with GladstoneGo and GoMobile
  • Pulls in payment data from GladstonePay
  • Links with lessons, courses, and CRM records
  • Integrates with Access Control for live monitoring
  • Feeds membership data and sign-ups into central insights

Built for Busy Teams 

Reception teams tell us what they need. We build with that in mind:

  • Fast login and load times
  • Clean layout that reduces clicks
  • Customisable widgets per site or staff role
  • Real-time sync with bookings and payments
  • User roles with permission-based access
  • Tablet-ready interface for mobile support
  • Prospecting tools to support membership growth
Busy Teams - 360 page web page
"Our goal at Edinburgh Leisure was to improve our customer service and remove queues at our busiest times and allow customers to self-serve as much as possible"
edinburgh leisure
Stuart Fairburn

Head of I.T. - Edinburgh Leisure

"GladstoneGo has made it so easy for our members to book, pay, and manage their activities anytime, anywhere."
Newsletter - Be Well Wigan Logo-1
Stuart Holden

Be Well Services Manager - Strategy & Innovation - Be Well Wigan Council

"With Gladstone 360, we’ve streamlined our processes, freeing up staff to focus on delivering a great customer experience."
Newsletter - Be Well Wigan Logo-1
Stuart Holden

Be Well Services Manager - Strategy & Innovation - Be Well Wigan Council

"Convenient self-service is significantly improving the customer experience."
Newsletter - Be Well Wigan Logo-1
Stuart Holden

Be Well Services Manager - Strategy & Innovation - Be Well Wigan Council

"Our goal was always to try and do things with almost zero touch – so the customers would never need to interact with a real person"
mytime active logo
John Branigan

Director of IT and Transformation - Mytime Active

"Customers now expect a fully joined-up product. With Go Learn they can go into the system, pay their direct debit, see how their child is progressing and much more...it is perfect for our customers because it offers everything in one central place."  
Paul France

Business & Operations Manager - One Leisure

At the end of the day, we have to provide a more customer-centric approach in leisure. We are committed to the Gladstone Cloud and continue to partner with Gladstone to evolve our environment and meet the needs of our customers through improved digital experiences as more and more of our customers start their leisure journeys online.
Paul France

Business & Operations Manager - One Leisure

"Gladstone’s system and the app have facilitated that in such a major way – it’s made such a difference to what we do"
mytime active logo
John Branigan

Director of I.T. and Transformation - Mytime Active

The Front Line, Streamlined

Your reception is the first impression. Gladstone360 helps you make it calm, professional and customer-focused—without the stress.

LET'S CHAT ABOUT WHAT YOU NEED