Why Choose Gladstone?

"The system’s flexibility and integration options mean we’re not just meeting today’s needs but are prepared for the future."

At the end of the day, we have to provide a more customer-centric approach in leisure. We are committed to the Gladstone Cloud and continue to partner with Gladstone to evolve our environment and meet the needs of our customers through improved digital experiences as more and more of our customers start their leisure journeys online.

"The analytics tools have given us invaluable insights into member behaviour, helping us tailor our services to what people need."

"GladstoneGo has made it so easy for our members to book, pay, and manage their activities anytime, anywhere."

"Convenient self-service is significantly improving the customer experience."

"The GladstonePay Direct Debit collection service gives us the visibility and control we need to accurately analyse and reconcile our Direct Debit collections."

"The automated Direct Debit process has freed up our Customer Services time and given us a better relationship with our customers."

"We’ve been with Gladstone for over 20 years now and their support throughout has been invaluable. We were fully supported through the technical process to ensure the project to transition this critical service was delivered on time.”

"Customers now expect a fully joined-up product. With Go Learn they can go into the system, pay their direct debit, see how their child is progressing and much more...it is perfect for our customers because it offers everything in one central place."  

"Our goal at Edinburgh Leisure was to improve our customer service and remove queues at our busiest times and allow customers to self-serve as much as possible"

"Our goal was always to try and do things with almost zero touch – so the customers would never need to interact with a real person"

"Gladstone’s system and the app have facilitated that in such a major way – it’s made such a difference to what we do"