Gladstone Leisure Platform | Secure, Scalable, and Sector-Focused

Staff talking to customer at Places Leisure in Camberley Gladstone case

Customer Experience

Help more people discover, join and stay active.

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Operations

Run centres more efficiently with connected tools and reporting.

Explore Operations

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Revenue & Payments

Secure payments and automated billing from booking to payment.

Explore Payments

Built on trust

Security is part of the platform, not an afterthought.

Security, resilience and transparency are built into the Gladstone Platform.

Alongside recognised certifications and continuous governance, we openly share service health, planned maintenance and platform performance because trust comes from visibility, not assumptions.

We continually evolve the Gladstone Platform to reflect changing legislation and customer expectations. From payment security and accessibility to emerging regulations such as DMCCA, we're building capabilities that help operators stay ahead without creating additional administration.

Security

Built into every release.

Compliance

Backed by recognised standards.

Governance

Continuously monitored and evolving.

Visibility

Live service health and planned maintenance.

We listen

Annual surveys, Special Interest Groups and everyday conversations.

We prioritise

Ideas are reviewed against customer value and long-term platform strategy.

We deliver

Continuous platform updates and regular enhancements delivered across the Gladstone Platform.

The Gladstone Platform is continuously enhanced with new features, performance improvements and technology updates throughout the year.

Because it's cloud-native, these improvements can be delivered with minimal disruption, helping operators benefit from innovation without complex upgrade projects.

Our roadmap is shaped by customer feedback, Special Interest Groups, annual satisfaction surveys and changing industry requirements.

Every enhancement is assessed against customer value, operational impact and our long-term platform vision.

Submit an enhancement.

Security, resilience and governance are built into every release.

We continually invest in modern technologies, monitor emerging security risks and adapt the platform to meet changing legislation and industry standards.

Visit the Trust Centre

Visit the Security, Compliance & Resilience

As technology evolves, older products can become more difficult to maintain securely and efficiently.

Wherever possible, Gladstone provides a clear transition path to newer platform capabilities, helping operators move forward with confidence while minimising disruption.

We aim to provide at least 12 months' notice before retiring a product or technology wherever possible.

If exceptional circumstances arise, such as significant security risks or third-party technology changes, the timeline may need to be shorter to protect customers and the platform.

Yes.

Our team works closely with customers to provide guidance, planning and recommended upgrade paths, helping organisations move to newer platform capabilities at a pace that supports their operational needs.

A modern leisure platform shouldn't stand still.

Continuous investment means better security, improved performance, new capabilities and a platform that's ready for the changing needs of operators and their customers.

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