- 360 Platform Overview
- Add-on Modules
- Club Type
What are the coverage times:
Gladstone Extended Support (additional paid service):
What is considered P1 (Critical)?
A Problem which results in the loss of ability to complete any customer facing transactions across an entire site. For the avoidance of doubt this would include the complete loss of payment via any payment method/channel at all reception points. This relates to the core products of Plus2 and Gladstone 360 only. If additional escalation is required for technical installation or development assistance, this will be progressed during the standard working week.
Manages incoming calls, emails and web logs from over 2000 sites within the UK, providing support at many levels: Software Technical Issues, Training Based Queries, Hardware Support and Password Control. Gladstone Support benefits include:
The fastest and most effective way to log a ticket is through the online portal