Services Overview

Overview

Our professional services team is multifaceted to make sure your investment in the system is risk free.

We’ve got project managers to make sure every aspect of delivery is as seamless as you’d expect; technical specialists on hand for complex integration requirements; training specialist to teach your team the ins and outs of how to get the most out of the system; and client relationship managers to show you new ways of engaging customers.

They all work in-sync to ensure you’re getting the most out of your Gladstone solutions.

Our professional trainers have over 35 years of combined experience in training Leisure Management systems. They are enthusiastic, team oriented, and dedicated to providing outstanding customer service and thrive on working in a fast-paced, demanding environment.

Deliver high quality training to our customers using our agreed structures and methodologies - both face-to-face and online to meet and exceed our customers’ needs and requirements
Consult with customers to provide advice on configuration and best use of Gladstone’s product range, across the Health & Leisure industry
Carry out training needs analysis
Create and deliver training plans, including online and eLearning modules as part of overall project delivery
Carry out system specification and business process reviews
Provide product expertise to Product Development, QA and Support teams
Work closely with the wider Professional Services team and other business functions for successful project delivery

Hosting

Managing an IT infrastructure is not everyone's ideal. Don’t let your limited time, energy and staff let you fall behind. Break the cycle and free yourselves with Gladstone's hosted service, so you can concentrate on what you do best — focusing on your customers, members and your facility. We’re proud to work with Rackspace a leader in the Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide.

Why choose hosting?

Reduce burden of Capital Expenditure
No single point of failure
Dedicated hardware and secure data-centre farm
Straightforward implementation and ongoing upgrades
Enhanced Support
Always on the latest versions
No IT department, let us handle the complexities of a server infrastructure, as well taking care of Microsoft Service Packs, security and SQL licensing
We have your back with disaster recovery

Gladstone are pleased to be a business partner of Community Leisure UK, the representative body for Leisure Trusts in the UK and are also long standing member of UK Active, the body responsible for promoting physical activity in the UK. As well as a wide range of hardware, payment and peripheral suppliers.

Gladstone works with a range of partners including:-

Data Validation
Payment Service Providers
Marketing & Communication
Direct Debit Services
Kiosk & Access Control
Procurement Frameworks

Overview

Training

Hosting

Card and ID Services

Partners

Gladstone Ltd.