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Reception, Front of House

Give Your Reception the Workout It Needs

In everyday life we can choose how we want to interact with others so why should it be different when they visit you?

With Gladstone360 you can deliver efficient front of house services with integrated friction free access controls and simple self-service appliances.  With our tablet optimised solution your front of house team can offer the ultimate concierge approach to delight your visitors.

Request Reception Solutions

Score a 'Personal Best' with Gladstone's High Performing Reception and Access Solutions

Gladstone helps you deliver the highest level of customer service and ensures health and safety, security and operational requirements are met.  Our reception software solutions are tried and tested, with a track record of over 35 years in the leisure and fitness industry.  Over 30,000 users rely on our software to manage millions of customers, bookings, check-in, security and point of sale every day.

With the increasing pressure on the time we all have to spend on leisure and fitness, Gladstone reception software delivers a seamless and efficient front of house service to deliver happy members, productive staff and bottom line improvements to profit margins.

 Watch how ActiveNewham utilise Kiosk,
Cashless and a concierge approach to their front of house

“Over 1,000 customers use the kiosks for around 1,500 bookings
every single month – and that’s just at our St Ives site.”

Michelle Schwick
Huntingdon District Council


Self-Service Kiosk

Today’s customers expect to self-serve for speed and efficiency. Our 3 styles of PCI compliant Kiosks are easy to use and fast track customers at front of house to relieve pressure during peak times and provide secure entry for unmanned reception facilities. Improve your customer experience and increase footfall.

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Class Party Bookings 

Decrease queues at reception and encourage more 'social' class attendance with party bookings.  Class party bookings enables a member or non-member of a club to book activities for themselves and others at the same time. 

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With the Prospect module for Gladstone360  front of house staff can automate the process and collection of sales data to follow up actions for new sales opportunities.  

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Visual Access Controls

Combine your access controls with visual entry to secure and monitor the front of house.


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Streamline the Customer Journey

With our broad range of RFID wrist bands, key fobs and cards you can completely revolutionise the customer journey from reception check-in to locker management.



Our cashless system allows your customers to top up their account at home, on the move or in centre and call off funds in your centre when and as they need them. 

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“The Kiosks have been a crucial factor in the success of our efficiency project. Generally speaking, this project demonstrates Gladstone’s willingness to develop new software and expand its current systems to meet its customers’ unique requirements, which is one of the reasons we value the company as a preferred technology and software partner.”

Kieron Butcher
Communications Director, ActiveNewham

Trusted by Amazing Companies

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Ready to change the way you think about reception? 

Talk to Gladstone for a consultative approach to enhancing your 'front of house'
Lets chat about what you need