Support Coverage (Holidays 2024)

What are the coverage times:

Customer Support Desk Opening Hours during December 2024
  • Monday 9th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Tuesday 10th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Wednesday 11th December – Standard 7am – 7pm (OOH 7pm – 11pm)

Thursday 12th December

  • 7am – 11am - desk open as usual
  • 11am - 7 pm - answer phone active during Company Meeting (all critical support cases will be processed) 
  • 7pm – 11pm OOH operates as normal

Friday 13th December

  • 7am – 11am - reduced capacity
  • 11am - 7 pm - normal operation
  • 7pm – 11pm with OOH
  • Saturday 14th December (Closed – answerphone and Out of Hours )
  • Sunday 15th December (Closed – answerphone and Out of Hours )
  • Monday 16th December – Standard 7am – 7pm (OOH 7pm – 11pm) 
  • Tuesday 17th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Wednesday 18th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Thursday 19th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Friday 20th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Saturday 21st December (Closed – answerphone and Out of Hours services )
  • Sunday 22nd December (Closed – answerphone and Out of Hours services )
  • Monday 23rd December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Tuesday 24th December – Standard 7am – 7pm (OOH 7pm – 11pm) 
  • Wednesday 25th December – CLOSED NO SERVICE AVAILABLE
  • Thursday 26th December – (Closed – answerphone and Out of Hours services )
  • Friday 27th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Saturday 28th December (Closed – answerphone and Out of Hours services )
  • Sunday 29th December (Closed – answerphone and Out of Hours services )
  • Monday 30th December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Tuesday 31st December – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Wednesday 1st January (Closed – answerphone and Out of Hours services )
  • Thursday 2nd January  – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Friday 3rd January – Standard 7am – 7pm (OOH 7pm – 11pm)
  • Saturday 4th January (Closed – answerphone and Out of Hours services )
  • Sunday 5th January (Closed – answerphone and Out of Hours services )