The easiest and quickest way to get in touch with support is through the Customer Portal, where you can track the progress of your case anytime. First time access to the portal requires a login, you can request one here.
* Although the fastest way to log a case is via the portal, you can contact us on 01491 736408, please note there may be extended wait times during busy periods.
About Support Services
Our technicians are ready to help and ensure your operation runs as smoothly as possible. Gladstone will aim to resolve your support tickets in a timely manner to ensure a swift conclusion to your ticket.
We acknowledge all tickets within a maximum of 4 hrs via the telephone and you'll receive instant confirmation for tickets logged online. Our team will keep you informed with regular updates as your case is progressed this is visible within the Customer Portal.
For site administrators or IT Ops roles we can provide a consolidated site view of all tickets raised throughout the organisation, just ask your engineer to enable this.
Our top priority is providing exceptional service and support to our valued customers. The Customer Service team continuously seeks innovative ways to give our customers a platform to express their thoughts and emotions. We regularly reach out to our customers, requesting their invaluable feedback and Net Promoter Score (NPS). This input enables us to concentrate our efforts on the areas that matter most to our customers.