Jersey Sport Exercise Referral scheme

Online Programme ups Exercise Referral Efficiency by 25%

Jersey Sport’s Exercise Referral scheme is being brought bang up to date with the introduction of iMPACT, enabling 25% more efficiency for the 20 year old scheme. More than 1,000 residents go through Jersey Sport’s Exercise Referral each year, and until now it’s been partly managed via a paper-based system with limited data to report on its impact on participants.

Jersey Sport is a new, independent coordinating body, borne out of the States of Jersey in its bid to give sport and physical activity a stronger voice on the Island.  The organisation has taken on its newly launched iMPACT product, for managing and measuring the impact of sport and leisure programmes on community health.

“It’s really important we have evidence of how our scheme is working to secure funding for further years, but it’s been very difficult to track until now,” Jersey Sport CEO Catriona McAllister said.  “iMPACT is a game changer for us on so many levels, but particularly in proving that what we do is working.”

Jersey Sport will use the information garnered from iMPACT to look into issues such as mental health, how clients are feeling and to demonstrate how this work can save public money.  One of the biggest day to day benefits will be the cost savings made by significantly reducing staff administration time.  “We spend an inordinate amount of time on administration,” said McAllister.  “Just one assessment can take an hour.  We expect to add around 25% more delivery time as a result of iMPACT, so our highly qualified GP referral staff can spend hands on time with patients, doing what they’re good at.”

iMPACT enables patients to fill in their participation questionnaire ahead of their first appointment, which not only saves time during the first meeting, but also means staff are much better informed about what programme is most suitable when they arrive on site.

“The enrolment process is long and uses several different systems at the moment, so there’s lots of duplication,” said Jersey Sport’s Exercise Referral and Community Health Officer, Paola Mitchell, who manages the 12 week programmes.  “Not only will iMPACT enable us to manage the whole process from one system, we can create our own bespoke questionnaires and tailor reports accordingly too.”

The team is particularly excited about the referrers and patients portals, which enable everyone to be kept up to date.  Participants can log in and look at their own journey, whilst GPs will be sent reports to show how their patients are progressing.  And, rather than spending time cold calling participants that haven’t turned up, iMPACT can automatically send direct communications so that staff can remain busy on the gym floor.

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