Customer Retention

Create great customer experiences that enable your team to interact with customers at any point on their journey from prospect to membership to loyal fan and advocate.


Go Mobile

The world is increasingly connected, consumers of all ages now check their mobile over 100 times a day.  Savvy operators are taking advantage, using MobilePro to connect with their customers, offer promotions and increase membership with social referrals

MobilePro 2 phones default and stylised examples

Turn your Customers into Loyal Fans

Do you know exactly what your customers think about your site? When do you know that the changes you put in place are to be celebrated? And what are the small annoyances that get under the skin of your customers? With Insight NPS get real-time customer feedback and improve customer retention statistics

Go Self-Service

Update your front of house with our new style Kiosks. Speed up the customer journey and re-deploy static staff as concierges. Connect with customers to handle queries and prospect new customers throughout the centre.

Watch this in action at ActiveNewham.

Kiosk v2 - reception render all 3

Let Isobel find your club

With a combination online joining and class booking help your customers to find your club.  Create a smooth customer experience when it comes to making payments with GladstonePay.

Loyalty Points

Encourage your customers to become true fans of your centre by awarding loyalty points for buying products, services or activities. Create a seamless customer experience. Speak to Gladstone about ways to grow your membership today!

Ready to turn up your customer engagement?
Get in touch for a demonstration or to speak to a representative to find out how Gladstone can help you upscale your customer experience.